Frequently asked questions
Everything about the candle, the scent, your name in gold, delivery and collection. Is your question not listed? We are happy to help you personally.
- The candle & scent
- Your name in gold
- The collection
- Ordering & payment
- Shipping & collection
- Returns & damage
- Safe burning & care
- Business
The candle & scent
What makes a VANDEVEN candle special?
It is all about quality: 100% European rapeseed wax, a heavy milky-white glass jar, our own scent Royal Flora Devota and a careful, artisanal production process. The keepsake box and premium ribbon complete it.
What wax is the candle made of?
100% European rapeseed wax. This organic wax burns cleaner and slower than soy wax, for example, and carries the scent more beautifully. Rapeseed is also an important source of food for bees and other pollinators.
How long does the candle burn?
The candle weighs 200 grams and burns for about 50 hours, when burned as described under safe burning.
How big is the candle?
The thick, milky-white glass jar is 8 cm tall and 9 cm wide. Small enough for your bedside table, substantial enough to shine on the dining table.
What does Royal Flora Devota smell like?
Soft and floral. Iris, jasmine, lotus and magnolia blend with a hint of Tilia henryana into a refined bouquet, inspired by the palace garden around the corner from our Chandlery in The Hague.
Is the scent strong?
Deliberately not. We choose a subtle scent because it gives the cleanest burn. It fills the room softly, without overpowering it.
Does the candle contain dyes?
No, we are not in favour of candles with (many) dyes. That is why the wax keeps its natural, soft tone.
Where is the candle made?
In our own candle workshop, in a controlled process where classic craftsmanship meets modern technique. Each candle is then packed by hand in our Chandlery in The Hague. All components come from carefully selected European makers.
Your name in gold
Where does the name appear?
In three places: on the candle label, on the keepsake box and on the premium ribbon. Always in deep gold, in a classic serif typeface.
Can I preview the name?
Yes. Type the name in the live preview on the homepage or product page and you will instantly see it on the candle and ribbon.
Do you check the spelling?
We set the name exactly as you enter it, so please check it carefully before ordering. Unsure about a spelling? Email us before you order.
The collection
What is in the box?
The candle in its heavy glass jar, the black keepsake box with lid, the 4 cm red premium ribbon and golden matches in the VANDEVEN matchbox. Ready to give.
How much is a candle?
€55, including keepsake box, premium ribbon and the name in gold.
What is The Hague candle?
A luxurious keepsake from the city of peace and justice, with the coat of arms of The Hague in gold. The finest gift or souvenir for visitors to The Hague, guests and everyone with a soft spot for the city.
Ordering & payment
How do I order?
Choose your candle in the webshop, type the name and check the live preview. Then add it to your bag and check out. Orders are placed through the webshop only.
Can I order several candles with different names?
Yes. Add each candle with its own name to your bag separately. For larger quantities, such as for a wedding or an event, feel free to email us.
Shipping & collection
When will my candle be shipped?
Order before 3 pm and your candle is on its way the same day. You will receive a shipping confirmation with track & trace by email.
Can I collect my candle?
Yes, free of charge and by appointment, at Torenstraat 35, 2513 BN The Hague. We have no shop. Your candle is ready within 24 hours and you will be notified as soon as it is.
I need the candle urgently. Is that possible?
Rush orders can only be collected, so we can guarantee delivery. Email us and we will see what is possible.
My parcel has not arrived. What now?
First check track & trace. If it shows as delivered but you have received nothing, email us with your order number and we will sort it out with PostNL.
Returns & damage
Can I return a candle with a name?
No. A candle with a name is made especially for you, and the statutory right of withdrawal does not apply to it. So please check the name carefully in the live preview.
My candle arrived damaged. What now?
We are so sorry. Within 48 hours of receipt, email photos of the damage and the packaging, with your order number, to service@vandevendeluxe.com. You will receive a new candle free of charge.
Safe burning & care
How should I burn the candle the first time?
Let it burn the first time until the entire top layer has melted, usually 2 to 3 hours. This way it burns evenly afterwards and avoids tunnelling.
How long can the candle burn at a time?
No more than 4 hours at a time. Then extinguish it and let it cool before lighting it again.
Should I trim the wick?
Yes, trim the wick to about 5 mm before each use. This gives a calm flame, without soot.
Where should I place the candle?
On a stable, heat-resistant surface, away from draughts and out of reach of children and pets. Not near curtains, books or other flammable items, and keep at least 10 cm between candles.
When should I stop burning?
When about 1 cm of wax remains in the jar, so the glass does not get too hot. Never leave a burning candle unattended.
What is the best way to extinguish the candle?
With a candle snuffer, or by briefly dipping the wick into the melted wax and straightening it again. This prevents smoke and keeps the scent pure.
What should I do with the matches?
Let a used match go out completely and then discard it; never put it back in the box. Also make sure no pieces of match fall into the wax.
Can I reuse the jar and box afterwards?
Yes, that is what they are made for. Remove the remaining wax with hot water, clean the glass and use it to keep small treasures. Keep the box as a keepsake.
Business
Do you make candles for businesses?
Yes. The business candle carries your organisation's logo and the name of each recipient, in the same exceptional quality as all our candles. Think of clients, guests, hotels, embassies and events. Email service@vandevendeluxe.com for the possibilities.
Another question? Email service@vandevendeluxe.com.